Some of you will know I’ve been a diver for many years, the more astute of you will know of my love of underwater photography.
So a little about my policy on gear.. I tend to choose a manufacturer after doing a bit of research and stick with it, for everything. Its called brand loyalty…
Photographic equipment, I went with Nikon, and have gear worth in excess of €25,000, underwater housings, Sea and Sea worth a not insignificant amount. Dive gear, Oceanic, even my computer gear, all Apple (and no I’m not a “fan boy”.). I have just found if you stick to a brand everything “just works”.
Well unfortunately it seems I was wrong to trust brand loyalty is not a great thing for some brands as they have no customer loyalty.
This, therefore, is the story of Oceanic. Regulators, BCD, computers (three of them), masks, fins, even wetsuits, all of which I have despite certain items being better with other manufacturers I was sucked in by the “lifetime warranty” initially, and the deal was sealed when their “medium large” size for the wetsuit fit me perfectly.
Oceanic – Australia
Without fail in Australia I took my gear back to Nautilus SCUBA of Brisbane an authorized service center/dealer for Oceanic and all was fine. I then moved from Brisbane to Canberra and found myself visiting Norm Green from Indepth SCUBA who is both a good friend and great dive shop though this is where my problems started. They serviced my regulators one year and some mixup resulted in the Warranty being voided because I had supposedly no serviced the regulators one year… of course this I balked at and persisted in chasing Norman over the issue and after showing receipts and numerous emails from him to Oceanic the Warranty was reinstated due to me keeping to the service records over the years (turns out it was a late submission of paperwork that caused the problem.)
Oceanic – Malta
Then in 2009 I moved to Malta, and searched out a local Oceanic dealer.. world wide warranty? Pfft! From day one they told me there was no world wide warranty and I would have to pay in full for all servicing and parts, so I did, even when I had to stop diving because of a bout of cancer… Every year the regs, computer and BCD was serviced.
8 years later I returned to Australia and went to Dive Jervis Bay to get my gear serviced … especially after getting wet and finding my regs started free flowing. After waiting months for servicing and repair I was informed that the regulators were missing 2 parts, one of which was a critical O-ring and, in the words of Dive Jervis Bay, I was lucky to be alive as the regs could have failed at anytime.
The battery died on my Oceanic OC1 (not the first time), so I took it to Dive Jervis Bay and asked them to replace, test and service it. A couple of weeks and a few hundred dollars later it was returned to me and I booked a dive.
30 seconds into the dive I found the computer going into “calibrate compass” mode and buttons failing, then the dreaded water droplets. Dive aborted, and waited the first dive out, second dive I went with a backup. On return to shore I gave the computer back to the shop and asked them to look at it, they said they sent it back to Oceanic.
Weeks later (6-8 weeks) I was informed the computer was out of warranty and it was a write off as they were an obsolete model and $1000+ would need to be paid for a replacement. I suggested they should reconsider, and several weeks later received the reply that no, that was that, new computer at $1000 or I should go with another manufacturer. In shop I was asked to consider the Suunto range.
Well upshot of all this, after months of asking for the return of my now dead computer it was returned to me, and finally tonight I got around to opening it up. To my astonishment I found the computer very obviously had not even been opened, as it was still full of water, and the reason for the flood was the seal on the battery cover was both damaged and had debris on it.
So the do’s and don’ts …
Don’t trust a world wide warranty particularly by Oceanic, it’s not, and it will be cancelled at the drop of a hat, even if it is not your (the consumers) fault.
Don’t trust authorized service agents (particularly in Europe) to actually safely service your gear, let alone honor service agreements.
Don’t trust the manufacturer or their authorized service agents to care about you respecting brand loyalty (they don’t give a crap, it’s all money to them.)
Do research what you’re buying.
Do research “authorized service centers” to see if they have mandatory training.
Do learn how to service your own gear so you can at least check the work done by the agent.
Don’t assume because you are paying top dollar for gear you’re getting top quality.
Don’t bother with brand loyalty, it used to be worth something, but nowadays its worth nothing, the only thing brands care about are the number of greenbacks you can give up.
So as I don’t expect to hear anything from Oceanic or any other Dive gear manufacturer, I’m now ridding myself of Oceanic stuff and going with what ever suits the purpose by which ever manufacturer I feel is not offering the best deal/value for money… Starting with a new air-integrated Computer.